Refund policy

Thank you for shopping at PetCareShed! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:
   We accept returns within 60 days of the original shipping date.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns are not accepted for personalised products unless the item arrives faulty.
2. Refunds:
   Once we receive your return, our team will inspect the item and process your refund.
   Refunds will be issued to the original payment method within 5 business days. In cases where a package is delayed or lost due to courier or logistics issues, it requires a 30-day waiting period from the shipment date before a full refund can be issued.
3. Return Shipping:
   We pay for the return shipping in cases of defective or damaged items. Otherwise, customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
4. How to Initiate a Return:
   To initiate a return, please contact our customer service team at contact@petcareshed.com.au.
   Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
5. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   
6. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.
7. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team at contact@petcareshed.com.au or contact us here.

Thank you for choosing PetCareShed! We appreciate your business and strive to make your shopping experience enjoyable.

PetCareShed
Adelaide, Australia
Email: contact@petcareshed.com.au